Quality of services (QoS) in the Saudi Arabian General Hospital Using Computer Networks

Dr. Mogbel Aid Alenizi, Dr.Mona Alanazi, Dr.Mohammed AL-Rababah

This study aimed to identify the level of quality of service by the staff and patients In hospitals in Saudi Arabia. The results showed that the study sample responses about the quality of the actual services for workers measure has become high in the fields of study found statistically significant differences on the following areas: the power of response, safety and trust, and empathy due to the variable sex study and made a series of recommendations, including work on providing hospitals requirements whether it be hardware or modern equipment, and the provision of appropriate training courses for workers in their respective fields in order to improve the quality of medical services provided.