Role of Operational Excellence in Construction Industry: A review

Chen Zhang, Yong Zou

Operational excellence is imperative in organizational management that ensures better results in terms of customer satisfaction, cost efficiency, productivity and innovation. The construction industry faced numerous challenges witnessed especially in the finally decades of the twentieth century. The main challenge was the problem of under-performance upon investigation was realized that problems like bureaucracy, ineffective tender measures, lack of team management skills along with lack of futuristic innovative plans. Operational excellence has been proven to be working in variety of industries such as manufacturing, but there is lack of operational excellence studies in construction industry. This paper provides models of operational excellence and challenges that scholars are facing within construction industry.