The Impact of Service Quality Dimension on Job Satisfaction of Construction Workers in Bangladesh: Structural Equation Modeling Approach

Sardar Mohammad Tauhidul Islam

Job satisfaction is an important phenomenon at the workplace. It functions as a catalyst for the overall development of an organization. It is influenced by a number of factors like Human Relations, Workload, Supervisor’s Behavior, and Motivation etc. Job satisfaction of construction workers in Bangladesh is also very important as it is concerned with and is playing a vital role in the rapid infrastructural development of the country. As such, the purpose of this paper is identifying the factors influencing Job Satisfaction of construction workers in Bangladesh. A questionnaire survey has been conducted among the construction workers engaged in Dhaka one of the largest cities in Bangladesh. A total of 425 workers were interviewed with a structured questionnaire. Exploratory Factor Analysis (EFA) and Structural Equation Modeling (SEM) of data concerning job satisfaction of construction workers are performed to determine the empirical relationships among the different variables. SPSS and SmartPLS software have also been used for analysis and presentation of data in this study. This study has emphasized mainly on the four main factors identified through factor analysis with twenty-five dimensions which are related to job satisfaction in the construction sector of Bangladesh. From Structural Equation Model analysis it is found that only four factors such as Human Relations, Motivation, Supervisor’s Behavior and Workload are the significant factors of job satisfaction of construction workers in Bangladesh. This study suggests that in the construction sector of Bangladesh the policymakers and concerned authorities should focus more on the factors like Human Relations, Motivation, Supervisor’s Behavior and Workload.